Digitizing municipal governments: 3 of the most critical areas to focus on

The past several years have seen multiple layers of government in Canada investing a substantial amount of time and resources in transitioning to increasing digital-based service delivery. We have seen this in our federal and provincial governments- the Canada Revenue Agency, for example, has greatly modernized its online services- such as MyCRA and SecureKey- for […]

Effective ways financial institutions can increase their recurring revenue – while keeping their customer base happy (and costs low)

The financial services industry landscape- especially with respect to banking- is continuously evolving- brought on by further changes caused by the Covid-19 pandemic. With the rise of minor players like fintechs and smaller credit unions threatening to steal away market share from the “old guard”- or the traditional banks which have historically wielded so much […]